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The Global Multilingual Call Center

Introduction

The Global Multilingual Call Center, established in 2013, is the only multilingual call center that runs 24/7 in China. It's designed to serve such areas as foreign affairs-related government issues, multinational finance, international tourism and medical care, and foreign emergency rescues using the combination of the SIP fully digital core technology and the "crowd-sourcing + order snatching model." The Call Center provides 24/7 customized online translation services in 12 languages for international customers such as China UnionPay, SoftBank (Japan) and Baidu Map.


Features

Resource advantage: abundant telecommunication resources

Integrating resources of telecommunication platforms, numbers and clients, the multi-language call center is an internationally top-tier call center, which can handle a huge volume and telephone traffic while meeting the needs for cross-channel, multi-lan

System advantage: strong capability of system integration

The multi-language call center comes up with integrated and customized solutions based on the clients’ needs of different levels. Drawing strengths from five systems covering platform, operation, interface, connection and support, we provide our clients w

Security advantage: complete security assurance system

Adopting a double-backup system, the multi-language call center provides 24/7 security assurance in a real sense that guarantees the security of the call center system platform along with data information, making our clients rest assured.

Operation advantage: professional and complete operation service capabilities

The professional service team of the multi-language call center, which consists of the teams for business, operation and technology, provides clients with expert-level services before, during and after sales.

Business Model

The multi-language call center has developed into a comprehensive language service provider that covers six major business modes, including foreign affairs of the government, transnational financial transaction, international travel, alien business negotiation, universal medical consultation and emergency relief involving exotic nationals. We have provided 24/7 remote translation and interpretation in 13 languages for clients such as Qingdao Tourism Administration, China UnionPay, Industrial and Commercial Bank of China and SoftBank. Our unique delivery mode, combining onsite support with faraway support of global resources, allows us to thoroughly understand the needs of our clients and make the prompt response.

In addition to regular phone call, you can also access the multi-language call center through the APP, official Wechat account and smart hardware. The center supports the processing of multiple media forms such as audio, text, picture and video.


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